Terms & Conditions
By booking an appointment, purchasing a treatment, treatment package, product or gift voucher, or otherwise engaging the services of Aesthetic Avenue Cosmetic Medicine & Skin (“Aesthetic Avenue”, “we”, “us” or “our”),
you acknowledge and agree to these Terms & Conditions.
These Terms & Conditions should be read together with any treatment-specific consent forms, pre- and post-treatment instructions and other policies provided to you.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
1. Our Services
Aesthetic Avenue provides cosmetic medical, injectable, skin and aesthetic treatments.
Cosmetic medical treatments are provided by appropriately qualified healthcare practitioners and, where required, are subject to medical assessment, consultation, prescribing requirements and clinical suitability.
Skin and dermal treatments may be performed by appropriately trained members of our clinical team within their relevant scope of practice.
All treatments are elective and subject to individual assessment and suitability.
We reserve the right to decline, postpone, modify or discontinue a treatment where we consider it clinically inappropriate, unsafe or not in the client's best interests.
2. Consultations & Medical Suitability
A consultation and assessment may be required before treatment.
You must provide complete and accurate information regarding your medical history, medications, allergies, pregnancy or breastfeeding status, previous procedures and any other information relevant to your treatment.
It is your responsibility to advise us of any changes to your health, medications or circumstances before subsequent treatments.
Where required for prescription-only cosmetic treatments, appropriate medical authorisation and prescribing processes will be completed before treatment.
Being booked for a treatment does not guarantee that the treatment will proceed. If, following assessment, we determine that a treatment is unsuitable or unsafe, we may recommend an alternative treatment or decline to proceed.
3. Treatment Outcomes
Every person responds differently to cosmetic and skin treatments.
While we aim to provide high-quality treatment and realistic recommendations, individual results vary and no particular outcome, duration or degree of improvement can be guaranteed.
Factors including anatomy, age, skin condition, lifestyle, medical history, previous treatments and individual biological response may affect treatment outcomes.
Additional treatments or maintenance treatments may be required to achieve or maintain a desired outcome and, unless otherwise agreed or required by law, these may incur additional costs.
4. Risks, Side Effects & Complications
All cosmetic medical and skin treatments carry potential risks, side effects and complications.
Relevant risks will be discussed with you before treatment and/or included in your treatment consent documentation.
By proceeding with treatment, you acknowledge that you have had an opportunity to ask questions and consider the information provided to you.
If you experience an unexpected or concerning reaction following treatment, please contact the clinic as soon as possible.
For urgent or potentially serious medical symptoms, clients should seek appropriate urgent medical care.
5. Facial Asymmetry
Natural facial asymmetry is normal and exists before treatment in all individuals to varying degrees.
Where appropriate, treatment may be used to improve the appearance of asymmetry; however, complete symmetry cannot be guaranteed.
The presence of pre-existing or natural asymmetry does not automatically entitle a client to complimentary additional treatment.
6. Follow-Up Appointments & Treatment Concerns
If you have concerns regarding a treatment outcome, please contact us promptly.
Where clinically appropriate, we may ask you to attend an in-person review so that we can assess the area and determine whether any further management is required.
We may be unable to appropriately assess or manage a treatment concern if you decline or fail to attend a recommended review appointment.
Any complimentary review or adjustment offered by the clinic is subject to clinical assessment and does not constitute a guarantee of a particular cosmetic outcome.
7. Appointments, Cancellations & No-Shows
Appointment times are reserved specifically for each client.
We understand that circumstances can change. We ask that you provide at least 48 hours' notice if you need to cancel or reschedule an appointment.
Cancellations or rescheduling within 48 hours of the appointment may result in the booking deposit being forfeited or a reasonable late cancellation fee being charged.
Failure to attend an appointment without notice (“no-show”) may result in the booking deposit being forfeited and/or a reasonable fee being charged.
Where an appointment forms part of a prepaid treatment package, a late cancellation or no-show may result in a reasonable cancellation fee being applied to the client's account rather than automatically forfeiting the full value of the scheduled treatment.
Repeated late cancellations or non-attendance may require future appointments to be prepaid or may result in us declining future bookings.
Cancellation fees are intended to reasonably reflect the loss associated with reserving the appointment and are not intended to operate as a penalty.
8. Booking Deposits
A deposit may be required to secure certain appointments.
The deposit will ordinarily be applied towards the cost of the booked treatment.
Where adequate notice is provided to reschedule an appointment, the deposit may be transferred to the rescheduled appointment in accordance with our booking policy.
Deposits associated with late cancellations or non-attendance may be retained or applied towards reasonable cancellation costs, subject to Australian Consumer Law.
9. Pricing & Payment
Treatment prices are available through our clinic, booking platform or website and may change from time to time.
The price applicable to your treatment will be confirmed before treatment where required.
Payment is due at the time specified when booking or purchasing the service.
We accept the payment methods displayed at the clinic or through our booking system.
Where third-party payment providers such as Zip or Afterpay are used, their separate terms and conditions may also apply.
10. Prepaid Treatment Packages
From time to time, Aesthetic Avenue may offer prepaid treatment packages at a package or promotional price.
Package pricing may reflect a discount provided on the basis that multiple treatments are purchased together.
The inclusions, price and any applicable validity period will be communicated at the time of purchase.
Unless otherwise stated, treatment packages are for the purchasing client and may not be transferred to another person without prior approval from Aesthetic Avenue.
Treatments contained within a package remain subject to clinical suitability. If a particular treatment becomes clinically unsuitable, please speak with us so that we can discuss appropriate options.
11. Change of Mind & Prepaid Packages
Aesthetic Avenue does not ordinarily provide cash refunds for change of mind, including where a client subsequently decides not to complete a treatment package for personal reasons unrelated to a failure by Aesthetic Avenue to provide the service in accordance with applicable consumer guarantees.
Where a client chooses not to complete a prepaid package, Aesthetic Avenue may, where appropriate and by agreement with the client, offer the unused value as clinic credit towards another suitable treatment.
Any clinic credit or alternative arrangement will be confirmed with the client.
Where Australian Consumer Law entitles a client to cancel a service and receive a refund or other remedy, those rights will apply regardless of this change-of-mind policy. Consumer guarantees cannot be excluded by clinic terms.
12. Promotional Offers
Promotional offers are subject to the terms stated at the time of the promotion.
Promotions cannot ordinarily be used in conjunction with another offer unless expressly stated.
Promotional pricing applies only during the advertised promotional period and to eligible treatments or products.
Complimentary products or inclusions provided as part of a promotion have no separate cash redemption value unless required by law.
13. Clinic Credit
Where clinic credit is issued, any conditions applying to that credit will be communicated at the time it is provided.
Clinic credit is not ordinarily redeemable for cash where it has been provided as a discretionary alternative for change of mind.
This does not affect any entitlement to a refund or other remedy under Australian Consumer Law.
14. Gift Vouchers
Gift vouchers are subject to any terms and validity periods disclosed at the time of purchase and applicable Australian law.
Gift vouchers cannot ordinarily be redeemed for cash except where required by law.
Lost or stolen vouchers should be reported to the clinic as soon as possible. Replacement may be possible where the purchase and remaining balance can be verified.
15. Refunds & Australian Consumer Law
Your rights under Australian Consumer Law apply to the products and services we provide and cannot be excluded by these Terms & Conditions.
Aesthetic Avenue is not ordinarily required to provide a refund simply because a client changes their mind about a treatment or service.
However, where goods or services fail to meet applicable consumer guarantees, you may be entitled to a remedy including rectification, replacement, refund, cancellation or compensation depending on the circumstances and nature of the failure.
Nothing in our refund, cancellation, package or credit policies limits those statutory rights.
16. Retail Products
Please choose retail skincare and other products carefully.
Change-of-mind returns are not ordinarily accepted for opened or used skincare, cosmetic or personal-care products.
Where we voluntarily accept a change-of-mind return, the product must meet any conditions communicated by the clinic, including being unused and in its original packaging.
Where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee, your rights under Australian Consumer Law apply.
17. Online Orders & Shipping
We aim to process online orders promptly.
Estimated processing and delivery times are provided as a guide and may vary depending on stock availability, delivery provider and destination.
Where tracking is available, details will be provided once the order has been dispatched.
Please contact us if an order is damaged, incorrect or has not arrived within a reasonable timeframe so that we can investigate.
18. Before & After Photography
Clinical photographs may be taken where appropriate for treatment planning, medical records, monitoring and comparison.
Clinical photographs form part of your confidential treatment record.
Photographs will not be used for advertising, social media or other promotional purposes without appropriate consent.
Consent to marketing use of photographs is separate from consent to treatment and may be declined without affecting your ability to receive treatment.
19. Client Conduct
Aesthetic Avenue aims to provide a safe and respectful environment for clients and staff.
Abusive, threatening, discriminatory, aggressive or inappropriate behaviour towards staff or other clients will not be tolerated.
We reserve the right to refuse future bookings or discontinue the professional relationship where appropriate, subject to any clinical obligations regarding continuity of care.
20. Privacy
Personal and health information is collected, stored and used for purposes including providing treatment, maintaining clinical records, communicating with you, processing payments and meeting our professional and legal obligations.
Health information will be handled in accordance with applicable privacy and health-record legislation and our Privacy Policy.
21. Changes to These Terms
Aesthetic Avenue may update these Terms & Conditions from time to time.
The version applicable to a purchase or booking will generally be the version provided or made available when that booking or purchase was made.
Changes to these Terms & Conditions will not retrospectively remove rights or impose conditions on a previous transaction where doing so would be unlawful.
22. Contact
If you have a question regarding an appointment, treatment, payment, package or these Terms & Conditions, please contact:
Aesthetic Avenue Cosmetic Medicine & Skin
Phone: 0435 615 078
Email: info@aestheticavenue.com.au